Lula Cafe – Refund & Return Policy

Last updated: [18-08-2025]

We want you to love everything from Lula Cafe. If something isn’t right, here’s how we’ll help.

1) Return Window

• You can return eligible items within 14 days of delivery.

• Returns must be unused, unopened, and in original packaging with all seals intact.

• A valid order number / proof of purchase is required.

Food safety: For hygiene reasons, opened coffee bags or any product with a broken seal cannot be returned or refunded.

2) Non-returnable items

• Opened or partially used coffee and other consumables

• Gift cards and e-gift cards

• Items marked “final sale” or “non-returnable” at checkout

• Personalized or made-to-order items (if applicable)

3) Damaged, defective, or wrong item

• If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos of the item, the packaging, and the shipping label.

• We’ll replace it or issue a full refund (including shipping) once verified—no need to return in many cases.

4) How to start a return

1. Email [support@lula-cafe.com] with your order number, item(s), and reason for return.

2. We’ll reply with return instructions and, where applicable, an RMA/return label.

3. Pack items securely in the original packaging. Use a trackable service; we’re not responsible for returns lost in transit.

Return address:
Lula Cafe Returns –
Bouwmeestershoeve 107
7326RN
Apeldoorn
Netherlands

5) Who pays for return shipping?

• If the return is due to change of mind / no longer wanted, the customer covers return shipping.

• If the return is due to our error (damaged, defective, wrong item), we cover return shipping or refund your shipping costs.

6) Refunds

• Refunds are issued to the original payment method once the return is received and inspected.

• Please allow 3–10 business days for the refund to appear on your statement (bank/issuer times vary).

• Original shipping fees are non-refundable unless the return is due to our error.

7) Exchanges

• To get a different item, please place a new order and return the original following the steps above. We’ll refund the original once it arrives.

8) Undeliverable or refused packages

• If a package is returned to us as undeliverable or refused, we’ll refund the item price minus the original shipping once it’s received back in good condition. Reshipping can be arranged at additional cost.

9) International orders (if applicable)

• Duties/taxes paid at import are not refundable by Lula Cafe. Please consult your local customs office for any reclaim options.

Questions?
Email [support@lula-cafe.com] and we’ll be happy to help.

This policy does not affect your statutory rights (including the 14-day right of withdrawal for eligible online purchases, subject to the hygiene/food-safety exclusions above).