Frequently Asked Questions (FAQ)

1. Where does Lula Café coffee come from?

Our coffee is sourced directly from small farms in Cauca, Colombia. We work closely with local farmers to ensure fair trade, ethical sourcing, and specialty quality beans.

2. Is Lula Café coffee 100% Colombian?

Yes. All of our beans come exclusively from Colombia, known for its rich volcanic soil and ideal climate, giving Lula Café coffee its unique flavor profile.

3. Do you ship internationally?

Yes! We currently ship across Europe and are expanding worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.

4. How fresh is the coffee I receive?

We roast in small batches to guarantee maximum freshness. Your coffee is packed and shipped shortly after roasting.

5. Can I choose between whole beans or ground coffee?

Yes. You can select your preferred option (whole beans or ground) when placing your order.

 

6. Is your packaging sustainable?

Absolutely. We use eco-friendly, recyclable bags designed to preserve freshness while reducing environmental impact.
In the Netherlands the package can be thrown away in the plastic bin. 

7. How should I store my coffee?

Keep your Lula Café coffee in a cool, dry place, away from direct sunlight. Once opened, reseal the bag tightly or store in an airtight container.

8. Do you offer subscriptions?

Yes, we offer flexible coffee subscriptions so you never run out of your favorite blend. You can pause, change, or cancel anytime.

9. What payment methods do you accept?

We accept major credit cards, Ideal, PayPal, and other secure payment options depending on your location.

10. How can I contact Lula Café for support?

You can reach us via email at support@lula-cafe.com or through our contact form. We usually respond within 24 hours.

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