Bouwmeestershoeve 107
7326 RN Apeldoorn
The Netherlands
Chamber of Commerce (KvK) Number: 89729528
1.1 These general terms and conditions apply to all offers, quotations, sales, and deliveries of goods and/or services by Lula Cafe, to both business customers and consumers, unless otherwise agreed in writing.
1.2 For consumers, these terms comply with Dutch consumer law. In case of any conflict between provisions, the consumer clauses take precedence in consumer transactions.
2.1 All quotations are non-binding and valid for 14 days, unless stated otherwise. 2.2 Prices are inclusive of VAT for consumers and exclusive of VAT for business customers, unless otherwise specified.
2.3 An agreement is established when the customer confirms a quotation in writing or electronically, or places an order via the webshop.
3.1 Consumers have the right to cancel an order within 14 days of receipt without giving any reason (right of withdrawal).
3.2 Exceptions to the right of withdrawal include products that:
3.3 In the event of a valid withdrawal, Lula Cafe will refund the full purchase amount (including standard shipping costs) within 14 days after receiving the returned goods.
4.1 Delivery takes place at the agreed delivery address or via shipment to the provided address.
4.2 Delivery times are indicative. If delivery is delayed by more than 30 days, the consumer has the right to cancel the agreement at no cost.
4.3 The risk of loss or damage transfers to the customer upon delivery to the consumer or a designated third party.
5.1 Payment must be made within 14 days of the invoice date (for business customers) or immediately upon ordering (for consumers via the webshop).
5.2 In case of late payment, statutory interest applies. Collection costs are charged to the customer in accordance with legal regulations.
6.1 Complaints regarding visible defects must be reported within 5 days of delivery. 6.2 Consumers are entitled to the statutory warranty: the product must meet the reasonable expectations of the customer.
6.3 In case of a valid complaint, Lula Cafe will arrange for replacement, repair, or a refund.
7.1 Delivered goods remain the property of Lula Cafe until full payment has been received.
7.2 Until full ownership is transferred, the customer may not sell, pledge, or encumber the goods without written permission.
8.1 Lula Cafe is not liable for any damage resulting from force majeure (e.g., natural disasters, strikes, pandemics, political unrest). In such cases, delivery obligations may be suspended or adjusted in consultation with the customer.
9.1 All transactions are governed by Dutch law.
9.2 Disputes involving consumers may be submitted to the competent court or a recognized dispute resolution committee.
9.3 Business-related disputes will preferably be resolved through mutual consultation, and if necessary, submitted to the District Court of Gelderland, location Apeldoorn.
